Question 1

What is your return policy?

Accepted Answer

No exchange or return is accepted once the order is placed from the user side. Orders can be canceled within 6 hours of placement for a full refund. Exchanges will be possible if the order is received in a defective condition, such as clothing material issues or damaged products.

Question 2

How do I cancel an order?

Accepted Answer

Orders can be canceled within 6 hours of placement. Please get in touch with our customer service team to process the cancellation and receive a full refund.

Question 3

How can I contact MEZY customer support?

Accepted Answer

You can place an order through our user-friendly e-commerce website. Browse our collections, select your items, and proceed to checkout.

Question 4

How do I place an order?

Accepted Answer

You can place an order through our user-friendly e-commerce website. Browse our collections, select your items, and proceed to checkout.

Question 5

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, UPI, and popular digital wallets like Paytm etc.

Question 6

How long does shipping take?

Accepted Answer

Orders are typically processed and shipped within 1-3 business days. Delivery times vary based on your location and chosen shipping method.

Question 7

Do you offer international shipping?

Accepted Answer

Yes, we offer shipping to select international destinations. Shipping rates and delivery times vary.

Question 8

How can I track my order?

Accepted Answer

Once your order is shipped, you will receive a confirmation email with tracking information.

Question 9

Do you have a physical store?

Accepted Answer

Currently, MEZY operates exclusively online. Stay tuned for updates on potential physical store openings.

Question 10

How can I stay updated on new collections and promotions?

Accepted Answer

Follow us on Instagram and other social media platforms, and subscribe to our newsletter for the latest updates and exclusive offers.