Refund Policy

At MEZY, every piece is made with intention. If you face any issues with your order, you must contact us within 3 days of receiving the product to be eligible for a resolution.

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This policy applies only to genuine concerns related to:

• Fabric quality or damage

• Print quality or damage

• Wrong size or incorrect color received

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Requests made after the 3-day window will not be accepted.

All MEZY products are printed on demand and produced specifically for each order.

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• Returns are accepted only in cases of:

  • Fabric defects

  • Print quality issues

  • Incorrect size or color sent

• Returns are not accepted for reasons such as change of mind, personal preference, or sizing issues caused by incorrect selection by the customer.

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MEZY reserves the right to deny return requests that do not meet the above conditions.

• Orders can be canceled within 6 hours of placement for a full refund.

• Once an order enters production, cancellation is not possible.

• Production may begin shortly after order placement, especially during launches or high-volume periods.

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Customers are advised to review their order carefully before confirming payment.

To help us resolve your concern quickly, please provide:

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• Clear images of the product

• Photos taken on a flat, well-lit surface

• Close-ups highlighting the defect or issue

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These details help us assess the issue accurately and improve our production processes.

Once your request is reviewed and approved:

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• Refunds are processed promptly

• Refund timelines depend on the original payment method

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Estimated refund timelines:

• UPI / Wallets: 1–3 business days

• Credit/Debit Cards & Net Banking: 5–7 business days

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MEZY is not responsible for delays caused by banking institutions.

• Customers are responsible for providing accurate shipping details.

• Orders returned due to incorrect address, failed delivery attempts, or unclaimed shipments may be re-shipped at an additional cost.

• Refunds are not applicable for failed deliveries caused by incorrect information provided by the customer.

• Exchanges are applicable only in cases of verified defects, wrong size, or incorrect product received.

• Exchange requests are subject to stock availability.

For support related to returns, refunds, or cancellations, contact us at:

support@mezy.in

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Please include:

• Order ID

• Registered email address

• Clear images (if applicable)