Privacy Policy

A legal disclaimer

MEZY (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit or make a purchase from mezy.in, in compliance with applicable Indian and global data protection laws.

Scope of This Policy

This policy applies to all visitors, users, and customers accessing our website globally, including users from India, Singapore, the EU, and other international jurisdictions.

Information We Collect

a) Personal Information

When you interact with MEZY, we may collect:

Full name
Email address
Phone number
Billing and shipping address
Order and transaction details

b) Payment Information

Payments are processed securely through third-party payment gateways.
MEZY does not store or have access to your card, UPI, or bank details.

c) Technical & Usage Data

IP address
Device type, browser, and operating system
Website interactions, pages visited, and session duration
Cookies and similar tracking technologies

How We Use Your Information

Your information is used for the following purposes:

Order processing, fulfillment, and delivery
Customer support and order communication
Website performance, analytics, and improvement
Marketing communications (only with consent)
Legal compliance, fraud prevention, and security

Legal Basis for Processing (GDPR Compliance)

We process personal data based on:

User consent
Performance of a contract (order fulfillment)
Legal obligations
Legitimate business interests

Website Hosting & Data Storage

mezy.in is hosted on Wix.com Ltd.
Your data may be stored through Wix’s secure servers, databases, and applications protected by industry-standard security measures, firewalls, and encryption.

Cookies & Tracking Technologies

We use cookies to:

Improve website functionality
Analyze traffic and user behavior
Enable essential site features

You can manage or disable cookies through your browser settings. Certain features may not function properly without cookies.

Third-Party Data Sharing

We may share your data only with trusted third parties, including:

Payment processors
Shipping and logistics partners
Analytics providers

All third parties are contractually obligated to protect your data and use it only for the intended purpose.

International Data Transfers

Your information may be transferred and stored outside your country of residence. In such cases, we ensure appropriate safeguards are in place to comply with international data protection standards.

Data Retention

We retain personal data only for as long as necessary to:

Fulfill orders
Comply with legal and accounting requirements
Resolve disputes
Enforce agreements

Your Rights

For Indian Users (DPDP Act):

Right to access, correct, and erase personal data
Right to withdraw consent

For EU Users (GDPR):

Right to access, rectification, erasure
Right to restrict or object to processing
Right to data portability

For US Users (CCPA):

Right to know what data is collected
Right to request deletion
Right to opt out of data sale (MEZY does not sell personal data)

To exercise your rights, contact us at support@mezy.in

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, misuse, loss, or alteration.

Children’s Privacy

MEZY does not knowingly collect data from individuals under the age of 18. If such data is identified, it will be deleted immediately.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

Contact Information

For any privacy-related concerns or requests, contact:

Email: [support@mezy.in]
Website: www.mezy.in